What to take into account

While there is a number of great remote access applications that you can use to provide IT support out there, most of them are either expensive and good, or free and bad.

AnyDesk is a free remote access application that doesn’t fall into either of these categories.

It supports unattended access, doesn’t require installation, can transfer files, and works without having to configure a router.

Their paid versions are remarkably affordable: Their pro version is around $180 per year right now and includes unlimited technician seats (one connection at a time per tech, extra concurrent connections cost extra), a custom client with your logo and settings, and central management of client installs.

It’s FAST – It’s hard for us to overstate how impressed we are with the performance. It’s better than RDP, better than other commercial software. Super-low latency, high quality desktop rendering. We’re truly impressed how well this works, even to outside connections (off our local network).

It is however a little heavy on CPU usage. To redraw and render, compress, and transmit the screen as well as it does, it seems to use more CPU power than other commercial software. However, since it allows for a “portable” non-installed package which your users can run with a simple shortcut only when needed, this is hardly a problem. In fact we recommend to do this type of setup with any version of remote access software anyway, both for security reasons and client RAM/CPU load reduction).

Our recommendations

Without getting to much into the “which application is better” debate, instead we offer you some advice on how to setup your AnyDesk clients.

1. “Installing” AnyDesk

Instead of installing, its completely adequate to navigate to your client’s Program Files folder, create a sub folder “AnyDesk” or “Remote Access” and copy the downloaded AnyDesk executable there provided you do the next step to make your user’s life a bit easier.

2. Configuring AnyDesk

From your Program Files AnyDesk executable, you can simply create a Desktop shortcut for your user – our advice is to edit the Compatibility properties and allow for “Run this program as administrator”, as this will allow you to have access to screens behind UAC immediately instead of requesting elevation later on which you can do but in practice you will have to call your client to come to his PC again when he’s already out for coffee and allow for elevation.

3. User education

Now while the application is extremely simple to use, it is important that you educate your users on what the application is for, how it works, how to run it (they will have to confirm running it via UAC) and then where the address is and that they have to read it to you or send it somehow. Skipping this step will be an annoyance when the user deletes the shortcut off his Desktop because “he never uses it”, and then cant find his way to the Program files folder later on.

4. Additional settings

While most options are well defined in application defaults, we do recommend that you setup the Display settings for best reaction time, view mode to optimize display and use fast 16 bit renderer as this will give you best results under heavy network load or workstation strains that you might encounter. Also disabling audio completely might be a good idea depending on how you contact your users.

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